Safeguarding Policy

Applies to

Policy statement

Shinezone recognises that cleaning staff may work in environments where adults or children may be at increased risk of abuse, neglect or exploitation. Shinezone does not investigate safeguarding concerns; it reduces risk arising from its own work, recognises concerns, responds appropriately and reports through agreed channels.

Principles

• Safety and wellbeing
• Respect and dignity
• Person-centred response
• Proportionate action
• Accountability
• Need-to-know confidentiality
• Non-discrimination
• Prompt escalation
• Factual recording
• Cooperation with statutory agencies

Safer recruitment and staff conduct

• Identity and right-to-work checks
• References and employment-history review
• DBS checks where eligible and required
• Safeguarding training
• Code of conduct
• Supervised induction
• Restrictions on lone access until competence is confirmed
• No unauthorised private areas, unapproved photographs, resident information disclosure, gifts, personal care, medication, restraint or humiliating language

Recognising concerns and response

Potential concerns include physical, emotional, sexual, financial, discriminatory or organisational abuse; domestic abuse; neglect; self-neglect; exploitation; modern slavery; coercion or unsafe living conditions.

For immediate danger, contact emergency services, inform the authorised site contact and Shinezone safeguarding lead. Otherwise listen without investigating, record facts and exact words, do not confront an alleged perpetrator, report promptly and preserve confidentiality.

Related policies and evidence